In addition a Help Desk is available during the week at EU office hours for answering questions of data providers. The Help Desk is available by email and telephone, while later also an online chat facility will be installed.
The Help Desk shall keep a record of all queries and following actions. These will be analysed over time to elaborate a Frequently Asked Questions (FAQ) section
Note: after data submission the care for the data provider will be taken over by the data centre that will be assigned for processing and publishing of the submitted data package and submission form. The data centre will contact the data provider in case of questions and vice versa.